MKB Portal Password Reset & Login Help

Important: MKB.org.pk is an independent information site. We cannot reset your MKB portal password or access your account. Only the official portal atmkb.punjab.gov.pkor the Punjab CM Helpline 1000 can help with account recovery.

This page explains the common login and password issues users experience with the Maryam Ko Batayn (MKB) portal, and the steps to resolve them through official channels.

How to Reset Your MKB Portal Password

If you have forgotten your MKB portal password, follow these steps at the official mkb.punjab.gov.pk portal:

  1. Visit the official portal atmkb.punjab.gov.pk
  2. Click "Forgot Password" on the login page
  3. Enter your CNIC number (13 digits, no dashes)
  4. Receive an OTP on the mobile SIM registered under your CNIC
  5. Enter the OTP to verify your identity
  6. Set a new password and log in
Your SIM must match your CNIC. The OTP is sent to the SIM registered under the same CNIC as your portal account. If you no longer have that SIM, you will need to contact Helpline 1000 for alternative identity verification.

Not Receiving the OTP?

If the OTP is not arriving on your phone:

  • Check network coverage — you need an active mobile signal
  • Confirm your SIM is active — an inactive or suspended SIM cannot receive SMS
  • Verify the SIM is registered under your CNIC — the OTP goes to the SIM linked to your CNIC, not any SIM
  • Wait a few minutes — network delays can slow OTP delivery
  • Try again — if the first OTP request failed, you may need to start the reset process again
  • Call Helpline 1000 if the issue continues

CNIC Errors on Login

A CNIC error during login usually means one of the following:

  • The CNIC number was entered with dashes or spaces — enter 13 consecutive digits only
  • A digit was mistyped — double-check all 13 digits carefully
  • The CNIC used to create the account is different from the one you are entering now
  • The CNIC record on the portal needs updating (e.g., after CNIC renewal)
If you have recently renewed your CNIC and the portal still shows the old CNIC, call Helpline 1000 to update your record.

Helpline 1000 — Official Punjab Support

1000

Punjab CM Helpline

For MKB portal account problems, registration queries, and benefit assistance.

Helpline 1000 is a Punjab government service. It is not connected to the federal PM Fuel Relief Scheme (9771).

Frequently Asked Questions

How do I reset my MKB portal password?

Visit the official mkb.punjab.gov.pk portal and use the "Forgot Password" option on the login page. You will receive a one-time password (OTP) on the SIM registered under your CNIC. Enter the OTP to verify your identity and set a new password. MKB.org.pk cannot perform this action on your behalf.

I am not receiving the OTP. What should I do?

First, confirm your mobile SIM is registered under the same CNIC you used to create your MKB portal account. Check that you have network coverage and your SIM is active. If the problem persists, call the Punjab CM Helpline 1000 for assistance.

I am getting a CNIC error when trying to log in. What does this mean?

A CNIC error usually means the number entered does not match the CNIC on record, or the CNIC format is incorrect. Ensure you enter all 13 digits without dashes or spaces. If your CNIC has recently been renewed, the portal record may need updating — contact Helpline 1000.

My account is locked. How do I unlock it?

Multiple failed login attempts can temporarily lock an account. Wait a short period and try again, or call the Punjab CM Helpline 1000 to request manual assistance with your account.

Can MKB.org.pk reset my portal password for me?

No. MKB.org.pk is an independent information site. We cannot access, modify, or reset any MKB portal accounts. Only the official mkb.punjab.gov.pk portal or Helpline 1000 can assist with account recovery.

Maryam Ko Batayn is an independent informational website.mkb.org.pk is an independent, unofficial information site. It is not affiliated with the Government of Pakistan, the Government of Punjab, or the official mkb.punjab.gov.pk portal.Editorial content is researched and fact-checked by the editorial team and is not produced or reviewed by any government department.

Sources

  1. mkb.org.pk original siteInternal Editorial Note

    Original published content from mkb.org.pk as scraped on 2026-09-15. Used as the primary migration source for pages with contentStatus=migrate or migrate-expand. Content has been reviewed, corrected for factual accuracy, and rewritten where required.

    Retrieved: 15 September 2026
  2. mkb.org.pk editorial teamInternal Editorial Note

    Internal editorial decision, synthesis, or annotation. Not a primary source. Used only for editorial notes such as the province-code warning.